We offer a 3-Year Warranty on the Revitive Medic, Medic Knee, Coach and ProHealth and a 2-Year Warranty on the Revitive Essential when purchased directly from us.
We also offer a 2-Year Warranty on devices purchased from retailers including Boots, Argos, Lloydspharmacy, or Amazon.
All Revitive devices are individually tested before leaving the factory, but in the unlikely event of any device proving faulty within the warranty period, we will offer to repair or replace your device* free of charge**.
Subject to the exclusions listed below, the faulty device will then be repaired or replaced and dispatched within 14 working days of receipt.
If for any reason, your device is replaced during its warranty period, the warranty on the new device will be calculated from the original purchase date. Therefore, it is vital to retain your original receipt or invoice as proof of purchase.
To qualify for the warranty, your device must have been used according to the manufacturer’s instructions supplied.
Exclusions:
- Actegy, manufacturer of Revitive devices, shall not be liable to replace the goods under the terms of the guarantee where:
- The fault has been caused or is attributable to accidental use, misuse, negligent use or used contrary to the manufacturer’s recommendations or where the fault has been caused by power surges or damage caused in transit.
- Revitive has been used on a voltage supply other than that stated on the product or used with a power adaptor other than the one supplied with the product.
- Repairs have been attempted by persons other than our service staff (or authorised dealer).
- Revitive has been used for hire purposes or non-domestic use.
- Revitive is second-hand.
- Actegy are not liable to carry out any type of servicing work, under the guarantee.
- Accessories such as electrode pads and bags are not covered by the guarantee.
- Remote control batteries and any damage from leakage are not covered by the guarantee.
- This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer.
*Replacement is subject to inspection and will be offered if the device cannot be repaired.
**Warranty collections are free for Mainland UK customers. Those who fall into the remote delivery area, or who live in the Channel Islands or the Isle of Man will be charged an £8.99 collection fee. See here for more information on postcodes included in the remote delivery/collection area.
