Returns and Refunds

We've extended our returns window over our Black Friday and Christmas period, so if you don't absolutely love your Revitive, you'll have until the 25th of March, 2025 to return your Revitive for free if you're a UK mainland customer.

Customers who fall into the remote delivery area, or who live in the Channel Islands or the Isle of Man will be charged an £19.99 returns fee. See here for more information on postcodes included in the remote delivery area. Customers who live in Jersey or Guernsey must return their device at their own cost.

We offer free online returns* on all Circulation Booster devices that are within their 90-day trial period, or within warranty for customers who live in the mainland UK.

Customers who fall into the remote delivery area, or who live in the Channel Islands or the Isle of Man will be charged an £19.99 returns fee. See here for more information on postcodes included in the remote delivery area. Customers who live in Jersey or Guernsey must return their device at their own cost.

*A UPS shipping label will be created for you to print. You can then take your parcel to your nearest UPS Drop-off Point. Returns are free if completed online to all mainland UK customers. Those who fall into the remote delivery area, or who live in the Channel Islands or the Isle of Man will be charged an £19.99 returns fee. Returns processed via the call centre are subject to a handling fee. See here for more information on postcodes included in the remote delivery area.

We've extended our returns window over our Black Friday and Christmas period, so if you don't absolutely love your Revitive, you'll have until the 25th of March, 2025 to return your Revitive for free if you're a UK mainland customer.

Customers who fall into the remote delivery area, or who live in the Channel Islands or the Isle of Man will be charged an £19.99 returns fee. See here for more information on postcodes included in the remote delivery area. Customers who live in Jersey or Guernsey must return their device at their own cost.

Unless you are returning a faulty product, the product must be returned in perfect working order. If you have used the device, please ensure you have wiped it clean.

Please note: The 90-day trial/extended Black Friday & Christmas returns is only applicable to devices purchased directly from us.

See here for more information on postcodes included in the remote delivery area.

We understand that everybody is different, and it may take some people longer than others to feel the benefits of Revitive - that's why we offer a 90-Day Money-Back Guarantee^* to ensure you get the most out of your device. 

However, in the unlikely event you'd like to return your Circulation Booster within your 90-day trial period, you can do so by following the link below, or contacting our support team on 0800 014 6377.

Please Note: Returns organised by our support team may incur a handling charge. 

^{*Returns are free for Mainland UK customers when completed online. Remote area customers will be charged a flat £19.99 collection fee, and customers based in Jersey or Guernsey must return at their own cost.} 

If you purchased your Revitive Circulation Booster from one of our retailers including Boots, Argos, Lloydspharmacy, or Amazon, please contact them directly in the first instance.

However, if there is a fault with your Circulation Booster and your device is within warranty, please contact our support team on 0800 014 6377 to arrange a repair.

We offer a 3-Year Warranty on the Revitive Medic, Medic Knee, Coach, and ProHealth and a 2-Year Warranty on the Revitive Essential when purchased directly from us. 

We also offer a 2-Year Warranty on devices purchased from retailers including Boots, Argos, Lloydspharmacy, or Amazon. 

The warranty covers defects in materials, workmanship, and functionality. 

Whether your device was purchased from another retailer, or you purchased directly from us, please contact our support team on 0800 014 6377 to arrange a repair or replacement* of your device, free of charge.

Please note: You will be asked to provide proof of purchase in order to process your return.

*Replacement is subject to inspection and will be offered if the device cannot be repaired.

If your Circulation Booster is faulty but is outside of its warranty period, we offer a repair service for a £75 fee, applicable to all areas of the UK.

To organise a repair of your Circulation Booster, please contact our support team on 0800 014 6377.

Once we have received your return, your refund will be issued within 3 - 5 working days. 

There is a £7.99 collection fee for all Aerosure or Ultralieve returns. This charge will be deducted from the total refund amount issued back to you. 

Due to hygiene reasons, we can only accept returns on devices that have been unopened and unused within 14 days of receipt. 

We cannot accept the return of Aerosure or Ultralieve after 14 days of purchase, or if the seal on the packaging has been broken, unless the product is faulty.